Shipping policy
Effective Date: 13 August 2026
At Karisya Jewellers, we are committed to delivering your jewellery safely, securely, and on time. We offer shipping across India and take appropriate care in packaging and dispatching every order.
1. Shipping Availability
We currently offer delivery across India, subject to serviceability of the customer's address.
Orders are shipped to the address provided by the customer at the time of placing the order. Customers are requested to ensure that the shipping address, PIN code, mobile number, and other contact details are accurate.
We may be unable to deliver to certain remote or restricted locations where courier services are unavailable.
2. Order Processing
Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.
Orders containing products that require additional preparation, quality checking, sizing, customization, or special packaging may require additional processing time. In such cases, our team may contact the customer regarding the expected dispatch date.
Orders placed on Sundays, public holidays, or during periods of exceptionally high order volume may take additional time to process.
3. Estimated Delivery Time
Once an order has been dispatched, the estimated delivery time is generally:
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Metro and major cities: 3–5 business days
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Other locations: 5–7 business days
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Remote or difficult-to-service locations: Additional time may be required
Delivery timelines are estimates and are not guaranteed. Delays may occur because of weather conditions, courier issues, public holidays, strikes, natural events, incorrect address information, or other circumstances beyond our reasonable control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at the time of checkout.
From time to time, Karisya Jewellers may offer free shipping promotions or free delivery on eligible orders. The applicable shipping charge shown during checkout shall be considered final for that order.
For certain high-value, bulk, or special orders, additional shipping or insurance arrangements may be applicable. Customers will be informed before dispatch wherever such additional charges are required.
5. Cash on Delivery (COD)
Cash on Delivery may be available for eligible locations and orders.
COD availability may depend on:
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Delivery PIN code
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Order value
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Product category
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Courier service availability
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Previous order history
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Verification of the customer's contact details
Karisya Jewellers reserves the right to restrict or cancel COD availability for an order where verification cannot be completed or where the order is considered unsuitable for COD.
For high-value jewellery or bulk orders, full or partial advance payment may be required before dispatch.
6. Jewellery Packaging & Security
Jewellery is carefully checked and securely packaged before dispatch.
Depending on the product and order value, additional protective packaging, tamper-evident packaging, or secure shipping arrangements may be used.
Customers are advised to inspect the package carefully at the time of delivery.
If the package appears open, damaged, tampered with, or otherwise suspicious, the customer should:
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Avoid accepting the package where possible.
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Inform the delivery person/courier immediately.
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Take clear photographs or video of the package.
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Karisya Jewellers as soon as possible.
7. Delivery Attempts
Courier partners generally make multiple delivery attempts before returning an undelivered package to us.
An order may be returned to Karisya Jewellers if:
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The customer is unavailable after repeated delivery attempts.
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The address is incorrect or incomplete.
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The customer refuses delivery.
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The customer does not respond to courier calls.
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The delivery location is not serviceable.
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The customer fails to provide required information for delivery.
If an order is returned because of an incorrect address, customer unavailability, refusal, or other reasons attributable to the customer, additional shipping charges may apply for re-dispatch.
For COD orders, Karisya Jewellers may require advance payment of applicable shipping or re-dispatch charges before sending the order again.
8. Delayed or Lost Shipments
Once an order has been handed over to the courier, delivery is subject to the courier's network and operating conditions.
If an order is significantly delayed, lost, or reported as undelivered, Karisya Jewellers will coordinate with the courier partner to investigate the shipment.
Resolution may include:
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Re-shipment, subject to product availability;
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Refund, where applicable; or
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Another mutually agreed resolution.
For high-value jewellery shipments, investigation and resolution may require additional verification from the customer and/or courier partner.
9. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address.
If an order has not yet been dispatched, customers may contact us to request an address correction.
Once an order has been dispatched, we may not be able to modify the delivery address. Any additional charges resulting from an address correction, re-routing, or re-dispatch may be payable by the customer.
10. Damaged Products During Transit
We take reasonable precautions to ensure that jewellery reaches customers safely.
If a product is received damaged, the customer should contact us within 48 hours of delivery and provide:
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Order number
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Photographs of the outer package
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Photographs of the product
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Unboxing video, if available
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A description of the issue
Claims may be subject to verification. We reserve the right to reject claims where the damage appears to have occurred after delivery, including damage caused by misuse, alteration, improper handling, or normal wear and tear.
11. Wrong or Missing Product
If you receive an incorrect product or believe an item is missing from your order, please contact us within 48 hours of delivery.
Our team may request photographs, videos, packaging information, and other details necessary to investigate the matter.
After verification, we will provide an appropriate resolution, which may include replacement, exchange, or refund, depending on the circumstances and product availability.
12. Jewellery-Specific Conditions
Because jewellery products may vary by design, size, finish, weight, and availability, certain products may be subject to special shipping or fulfilment conditions.
Products that are:
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Customized or made to customer specifications
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Resized
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Specially ordered
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Altered at the customer's request
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Manufactured specifically against an order
may require additional processing time and may be subject to different cancellation, return, or exchange conditions.
The applicable product-specific terms will be communicated to the customer where relevant.
13. Bulk & Wholesale Orders
Karisya Jewellers also caters to wholesale and bulk requirements.
For wholesale or bulk orders, shipping timelines, courier arrangements, insurance, packaging, payment terms, and delivery conditions may be agreed separately between Karisya Jewellers and the customer.
In case of a conflict between this general Shipping Policy and a specific written agreement for a wholesale order, the terms agreed for that order will prevail.
14. International Shipping
International shipping, where offered, may be subject to separate shipping charges, customs requirements, import duties, taxes, documentation, and destination-country regulations.
Any customs duties, import taxes, or other charges imposed by the destination country shall generally be the responsibility of the customer unless otherwise agreed in writing.
International delivery timelines may vary considerably depending on customs clearance and local courier services.
15. Force Majeure
Karisya Jewellers shall not be responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, courier network interruptions, pandemics, civil disturbances, or other unforeseen circumstances.
16. Policy Changes
Karisya Jewellers reserves the right to modify or update this Shipping Policy from time to time.
Any changes will be published on this page with the updated effective date.
17. Contact Us
For shipping-related questions, order tracking, delivery issues, or other assistance, please contact us:
Karisya Jewellers
34, 3144, Block 33, Beadonpura, Karol Bagh,
New Delhi, Delhi – 110005, India
Phone: +91 98211 35537 / +91 89203 51493
For order-related enquiries, please keep your order number available when contacting our team.